Refund policy

At Hex & Harvest Co., we want you to love what you receive. Please review our policy carefully before purchasing.

Return Window We accept returns within 14 days of delivery for eligible items. To initiate a return, contact us at [your email] with your order number and reason for return.

Eligible Items

• Merchandise (apparel): Unworn, unwashed, with original tags attached
• Spell kits & ritual products: Unopened and in original packaging only

Non-Returnable Items

• Coffee & tea (perishable, made-to-order)
• Opened skincare or hair care products
• Opened spell kits or ritual items
• Digital products or downloadable content

Refund Process Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.

Exchanges We only replace items that are defective or damaged. Contact us within 7 days of delivery with photos of the issue.